Shipping policy
The short version: Shipping is $5, and free on any order of $100 or more. Most orders arrive in 6–12 days, worldwide, and you get a tracking link the moment yours leaves us.
We know the wait is the hardest part, especially when it's something for your cat. So here is everything, plainly, with nothing added at checkout that you didn't see first.
What it costs
- Orders under $100: $5 flat, wherever you are.
- Orders of $100 or more: free.
The exact amount is always shown at checkout before you pay.
How long it takes
- We prepare and send your order within 1–3 days.
- Delivery then takes 5–9 days, depending on where you live. Door to door, that's 6–12 days, wherever you are in the world.
These are honest estimates, not promises we can't keep. Carriers, customs checks and the December rush can add a few days. If your order is running late, we'll email you before you have to ask.
Custom and personalised items
Pieces made for your cat take a little longer, because they're made just for you: usually 15–20 days to make and 4–8 days to arrive. They ship separately from the rest of your order, and we'll tell you when yours is on its way.
Tracking
When your order ships you'll get an email with a tracking link. It can take a day or two for the first scan to appear. That's normal, and your parcel is on its way.
If something goes wrong
- Arrived damaged or not as described: that's on us. Send us a photo and we'll put it right with a replacement or a refund, whichever you'd rather have.
- Shows as delivered but isn't with you: check with neighbours and your local post office, then write to us and we'll chase the carrier for you.
- Wrong address: please double-check it at checkout. If you spot a mistake, write to us straight away and we'll fix it if the order hasn't left yet.
Not right for you or your cat?
Our Pass-It-On Guarantee covers every order for 30 days from delivery: just tell us, keep it, and get 100% of your money back. If you can, give it to someone you care about. Nothing to send back. The full details are in our Refund Policy.
Customs and import taxes
We pay any import duties and taxes for you, wherever you are, so there's nothing extra to pay when your order arrives.
Questions
Write to support@trybeaumont.com. Every email gets an answer within 24–48 hours on weekdays, and if you'd rather talk it through with someone on our team, just say so.