Our story
Wehadlostfaithinshoppingonline.
Photos that didn't match what arrived. Guarantees that disappeared the moment you needed one. Support emails that went nowhere. Somewhere along the way, buying something online started to feel like a gamble, and we were tired of losing it.
So we decided to change it, and built the shop we wanted to buy from ourselves: fewer things, chosen carefully, described honestly, with a real person behind every order.
What we do
- Describe every product as it really is: its size, what it's made of, what it does and what it doesn't.
- Give you thirty days to decide. If it isn't right for you or your cat, you get 100% of your money back — and we ask you to give it to someone you care about.
- Answer every email ourselves, within 24–48 hours on weekdays.
- Put it right when something arrives damaged: a replacement or a refund, your choice.
What we will not do
- Invent a vet who recommends us, or results we can't show you.
- Print press logos for coverage we haven't had.
- Make the guarantee hard to use. No forms, no return postage, no arguments.
- Promise your cat will love it. No one can, which is exactly why the guarantee exists.
Beaumont is run by Nordiccore AS. Write to us at support@trybeaumont.com and a person answers.
Why Beaumont exists
Plenty of shops print a guarantee. Fewer keep it.
Most stores have a refund policy. Far fewer make it easy to use: a parcel to post back at your own cost, a form, a week of back-and-forth before anything happens. Ours is simple on purpose. Thirty days from delivery, a full refund, and nothing to send back. When you write to us, we honour it. Because you trusted us with your hard-earned money, and we believe that trust should go both ways.
Customer experience
We are a small shop. That is the point.
Every order is looked after by people, not a ticket queue. If something goes wrong (a delay, a damaged parcel, a cat who simply isn't interested) you tell us once and we put it right. That is the part of shopping online we wanted back, and it is the part we work hardest at.
