The guarantee
Thirtydays,andwemeanit.
A guarantee is only worth the part you can actually use. Ours runs thirty days from the day it lands on your doormat, and it is written the same way in every place you will find it — this page, the refund policy, and the email we send you. No second set of terms in smaller type.
What this covers
- Any reason at all. You do not have to justify it to us.
- Thirty days counted from the day it is delivered, not the day you ordered.
- The full purchase price, back to the card you paid with.
- A reply from a person, not a form. Usually the same day.
What it does not
- Return postage. You cover sending it back to us.
- Baskets returned without their original packaging.
- Damage from chewing or heavy scratching beyond normal use.
- Requests made after the thirtieth day. We hold the line on the date.
Returns are inspected on arrival and must come back in their original packaging. The full legal terms are in the refund policy.
The process
Threesteps,nohoops.
Nothing to fill in, no returns portal to log into, no photograph of the item required before we will talk to you.
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1
Write to us
Email support@trybeaumont.com with your order number, any time inside thirty days of delivery. A person reads it.
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2
Send it back
We reply with the return address. Put the basket back in its original packaging and post it.
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3
Money returns
Once it reaches our warehouse and is checked, the refund goes to the card you paid with.
Refunds are issued once the returned item has been received and approved.
Returns, specifically
Thepartspeopleaskabouttwice
If your situation is not here, write to us and describe it. We would rather answer than have you guess.
When it arrives. The clock starts on the delivery date shown by the carrier, which is usually a week or more after you ordered. If tracking is ambiguous we read it in your favour.
Write to us and say so plainly. The written policy asks for the basket in its original packaging, and a basket a cat has slept in is not the same as an unopened one — so this is the part to talk to us about rather than assume. We would rather have the conversation than have you not ask.
Yes. Keep the box and the wrap until you are sure. It is the one thing that most often holds a return up.
You do, unless the basket arrived damaged or we sent the wrong size — then it is on us and we will say so straight away.
Yes, and it is usually faster. Tell us which size you want when you write, and we will send the new one out as soon as the first is on its way back.
The refund is issued once the basket reaches our warehouse and has been checked. After that it is your bank's timeline, typically three to five working days.